Refunds and Returns
Returns & Exchanges
We hope that you are happy with your purchase, however if you are not, please return it to us in its original condition within 28 days of receipt and we will be happy to exchange it or give you a refund. In the case of refunds this will include the outbound delivery cost. Return postage charges are non-refundable unless your order was faulty or incorrect. Wherever possible, please return the items in their original (or similarly robust) packaging. Please note that when returning an item, the parcel is your responsibility until it reaches us. We recommend that you ask your Post Office for a proof of posting (available free of charge). Returns should be sent to:
The Hunt Museum Gift Shop, The Custom House, Rutland Street, Limerick, Ireland.
You may also return an online order in person to the Hunt Museum Gift Shop.
International customs duties and sales taxes are not refunded for shipments outside the EU. If you are returning anything to us from outside Ireland you must complete a customs declaration, correctly indicating that the package contains “returned goods” or similar. We will not pay customs duty in order to receive back the returned item(s).
Faulty or Damaged
In the rare event that goods are delivered faulty or damaged please contact the Hunt Museum Gift Shop team on +353 61 312833 or email firstname.lastname@example.org so we can arrange a replacement or a refund. Goods are classified as faulty if they are received damaged, or when a manufacturing fault occurs within 6 months of purchase. Items that are damaged as a result of wear and tear are not considered to be faulty.
Any refunds granted will be credited to the Debit or Credit Card used at the time of order processing. Once we receive the item(s), we will issue a refund or replacement(s), whichever is requested and depending upon availability.
Refunds will be issued within 14 days of receipt of the returned goods. A refund will be issued for postage paid only when the item is found to be defective or incorrectly supplied from the original order. If you fail to return goods at your expense, the Hunt Museum Gift Shop reserves the right to charge the direct costs for their recovery and may offset that amount against any refund due.
Please note our opening hours are Monday to Saturday 10:00am – 17:00pm and Sunday 2.00pm – 5.00pm